This statement sets out the standards that you can expect from us in handling any information you entrust to us.
What you can expect from us
- Where you have a choice as to whether to provide us with your information, or what we do with it, we aim to make it is as easy as possible for you to exercise that choice.
- We always set out the reasons for the collection of information, and only use it for those reasons.
- Only information which we actually need is collected and processed.
- Your personal information is seen only by authorised staff who need it to perform their duties.
- Any information which we no longer need is deleted, unless we are compelled to keep it by law. Where we cannot, we will make this clear.
- We will provide you with the ability to review and manage your information.
- Decisions affecting you are made only on the basis of reliable and up-to-date information.
- We will apply reasonable protections from unauthorised or accidental disclosure.
- A copy of any information we hold about you will be provided to you on request and we will honour your requests and rights, subject to the relevant legal restrictions and guidelines.
- Any inaccurate or misleading information will be checked and corrected as soon as you bring it to our attention.
- We will put in place appropriate controls to manage any third-party vendor or supplier we deal with, holding them accountable via contract to specific standards, ensuring they do not act without our instruction, and passing on your choices and restrictions.
- Proper procedures are in place for dealing promptly with any complaints that you make. The principles apply to personal information that we hold in all formats, including computer- and paper-based records.
- We will only share information with external agencies for specified purposes, for reasons required by law or with your consent.
Service – specific privacy statements
Wherever we request information from you, we will set out clearly:
- who will see it
- why they need it
- what they will do with it
We will also tell you:
- how we safeguard your personal information
- how you can check and correct the information we hold
- how to pursue a query
- where to get more information
Date of last revision – October 2019.